Customer Service

Five Steps to Solve Prospects’ Problems and Seal the Deal

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January 11, 2017
Five Steps to Solve Prospects’ Problems and Seal the Deal

Tweet Whether a sales professional’s sales cycle is short or long, here are five specific steps that will help seal the deal.  Consider the customer’s point of view.  Dale Carnegie’s 17th Human Relations principle, ‘Try honestly to see things from the other person’s point of view,’ is paramount to building a strong relationship with...
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Three Stellar Service Steps from Sailing the Seas

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July 13, 2016
Three Stellar Service Steps from Sailing the Seas

Tweet Despite dozens of deranged cruise ship stories—from crashing into a giant rock to dozens of onboard illnesses, millions of Americans continue to cruise.  In fact, the number of passengers carried by the cruise industry has grown year-on-year and is expected to exceed 24 million in 2018.  If you’ve cruised before, you most likely have...
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Three Paths to Innovation at Small Companies

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September 30, 2015
Three Paths to Innovation at Small Companies

Tweet Most people agree that an innovation strategy is critical to a company’s success, however many also say that it is easier said than executed.  Of the one hundred largest companies in the U.S. a century ago, only seventeen survive today.  The rate of new product innovation in consumer goods increases exponentially year over year.  Surprisingly, 95...
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Famous Dale Carnegie Graduates and the Principles they Personify

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June 17, 2015
Famous Dale Carnegie Graduates and the Principles they Personify

Tweet The world famous Dale Carnegie Course is our flagship program which was developed by our founder, Dale Carnegie. His tried and true human relations principles were first published in his book,How to Win Friends and Influence People,which has sold more than 15 million copies worldwide since its release in 1936. You may be...
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Under-Promise, Over-Deliver

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December 12, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under promise and over deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming?...
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Following Through with Your Customers

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June 24, 2014
Following Through with Your Customers

Tweet Some companies are having a very difficult time trying to overcome the obstacles presented by the challenging state of the economy. While in the past the main driver of business was through word of mouth, with a declining number in the customer base, companies need to find a new way to promote themselves....
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The Lost Art of the Honest and Sincere Thank You Note

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February 19, 2014
The Lost Art of the Honest and Sincere Thank You Note

Tweet Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People like being appreciated. One of Dale Carnegie’s fundamental human relation principles is “Give honest, sincere appreciation.” When writing a thank you note, use a plain, small card. However, the card is not as...
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